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Quad Biking Cape Town

We are a proudly local, adventure-driven tour company offering unforgettable Quad Biking, Sandboarding, Luxury Jeep 4×4 Dune Experiences, and Transfers—guided by passionate Atlantis-born operators who know the dunes like the back of their hands.

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Home » Refund and Returns Policy

Refund and Returns Policy

Effective Date: June 28, 2026

Thank you for using Quad Biking Cape Town Tours (https://quadbikingcapetowntours.co.za/) to discover adventure experiences in Cape Town.

1. Affiliate Operational Model

Because our website operates strictly as an informational and affiliate directory, we do not process payments, we do not hold your funds, and we do not issue booking confirmations. Consequently, Quad Biking Cape Town Tours cannot issue refunds, cancel reservations, or modify booking dates under any circumstances.

2. Viator Cancellation and Refund Rules

All cancellations, modifications, and refund requests must be processed directly through your Viator account or via Viator Customer Care. Every quad biking experience listed on our site is bound by Viator’s standard booking policies, which generally adhere to the following framework:

  • 24-Hour Cancellation: Most tours offer a full refund if canceled at least 24 hours before the experience’s start time.

  • Late Cancellations: Cancellations made less than 24 hours before the experience’s start time are typically non-refundable.

  • Changes: Changes made less than 24 hours before the experience’s start time are usually not accepted by the operators.

Please note: Certain specific operators or peak-season tours may have stricter policies. Always verify the precise cancellation terms listed on the Viator product page at the time of your checkout.

3. Weather-Dependent Cancellations

Quad biking is an outdoor activity dependent on safe weather conditions. If a tour is canceled by the local operator due to poor weather or unsafe track conditions, Viator will typically offer you an alternative date or a full refund. You must coordinate this directly with Viator support or the local operator listed on your booking voucher.

4. How to Manage Your Booking

To request a refund or cancel a tour:

  1. Log into your account on the Viator website or mobile app.

  2. Navigate to the “Bookings” or “Manage My Booking” section.

  3. Select the quad biking tour voucher and click “Cancel Booking” or contact their support desk directly.